Unfuddle is an integral part of many software developers' toolchains. It can be a major problem if a customer cannot access his or her account. And while we do take many precautions to prevent outages, they do occur. It is during those times that we want to get the message out as quickly as possible that we are aware of an issue and are working to fix it.

Previously, we have had to rely solely on email to let inquiring customers know about such issues. However, we have recently created the Unfuddle status website. There we will post notices of outages or other major issues affecting multiple customers along with updates explaining our work to resolve them.

If you find that you are unable to access your Unfuddle account or repositories please check the Unfuddle status website first before contacting us, as we probably are already aware of the problem. Of course, if you notice an issue which is not listed on the status website then please email us at support@unfuddle.com so we can investigate.

Happy new year! We have just deployed a number of small bug fixes and updates. Among these, the most notable update is the addition of descriptions to milestones.

Yes, you read that correctly. Many of you have asked for it and it is now possible to include a description for any milestone.

The descriptions can be used to describe a particular software development cycle or provide a synopsis of work to be accomplished by the milestone's due date. In addition to that, some uses which have been suggested by our customers include using the description to include a story for an agile sprint or simply listing the goals of a particular release.

We are sure many of you will find other uses for the milestone descriptions. As always, please email us at support if you have comments or questions about any new feature or update. We love to receive your feedback!

We have been working on a number of new features in Unfuddle. One small update we would like to point out is the new search functionality.

Now, when you begin typing a search query in the search box in the upper-right corner of the interface, results automatically appear in a drop-down menu. This allows you to more quickly access the ticket, message or comment you are trying to find.

This is what it looks like, if you have not already seen it in your own account:

Here's to finding things faster!

We are pleased to announce that we have deployed a significant update to ticket reports. This is specifically with regards to the way report criteria are specified.

It is now possible to select multiple, similar criteria. For example, one could create a report to filter out both tickets which are closed AND resolved! Of course, this is only one possibility. This update brings a new level of flexibility to the filtering of tickets which many of our customers have requested.

Here is how it works:

Within the "Report Options", one may create "sets" of rules. The sets are joined by ANDs and the rules within the sets are joined by ORs. To create a report which shows open or active tickets which are the most urgent, one might select the criteria as in the picture:

All tickets where status is not closed AND status is not resolved AND priority is highest or priority is high.

Enjoy!

Earlier this week, Sparktech Software released Anfuddle, its fully native Android client for Unfuddle. Anfuddle provides full access to your Unfuddle account on the go, including account activity, time tracking, tickets, notebooks, messages and more.

Anfuddle is available immediately on the Android market for $5.99. For more information, please visit the official Anfuddle website.

Sparktech Software is a full service web development and consulting services company with development offices in California (Los Angeles and Irvine) as well as in Romania (Bucharest).

Great job guys!

Update: There is now a free version of the Anfuddle app available in the following locations: Android Market and Amazon App Store.

As probably all Java developers are aware, Eclipse has been taken a step further with version 3.6, alias Helios. We have just updated the Unfuddle Mylyn Connector to compatible with Helios. Now you can continue working on all of your Unfuddle tickets right from within your favorite IDE!

The update site for Eclipse Helios is: http://unfuddle.com/downloads/plugins/mylyn/e3.6/update-site/

Please make sure you check the Unfuddle Mylyn Connector page for more information.

After much anticipation and numerous requests from our customers, we have just been given the go ahead to release the Unfuddle iPhone app in all countries with iTunes stores! In addition, we are also pushing out a small update which addressed a handful of bugs.

The Unfuddle iPhone app is free and can be downloaded here: Unfuddle iPhone App

Please see the original Unfuddle iPhone app post for more information.

After many requests from our customers for access to Unfuddle on their iPhone, we are pleased to announce the immediate availability of the official Unfuddle iPhone App!

The Unfuddle iPhone application is a fully native client allowing you to access your Unfuddle account on the go. Want to catch up with what’s happening on your projects? Forgot to create a time entry for that last 3 hours of work? Found a bug in your app and want to report it? No problem! The Unfuddle iPhone application allows you to access and modify almost all aspects of your projects.

The Unfuddle iPhone App is free and available to US and Canadian customers from the iTunes store here. We will be adding additional countries shortly.

UPDATE: The Unfuddle iPhone App is now available in the following additional countries:

Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

Enjoy!

Many of you have written to us requesting integration with Mylyn for Eclipse. Mylyn is an Eclipse interface that, among other things, allows you to manipulate tickets for your projects without ever having to leave your IDE.

Today, we are proud to release the Unfuddle Mylyn Connector, giving you access to all of your Unfuddle tickets right from within your favorite editor. The connector was made possible through the efforts of one of our newest Unfuddlers, Andronic Trandafir. Thanks Andronic!

The Unfuddle Mylyn Connector is compatible with Mylyn 3.0, meaning it is available in most Eclipse-based editors.

We hope that you enjoy the new connector. Please let us know what you think!

Many of you have asked for the ability to create and set custom fields for your tickets in Unfuddle. We are happy to announce that this is now possible!

Every Unfuddle project now provides three totally customizable ticket fields. Each field can be assigned a custom title and any number of values. These values can come from a list, pre-specified by an account administrator, or they can be arbitrarily specified during the creation or editing of a ticket.

Smarter Ticket Interface

Each custom ticket field can be marked as active or inactive indicating whether or not it should be shown in the interface. Along with this, we have also hidden any unused fields (Severity, Component, and Version) from the ticket interface to remove unnecessary clutter. This means, for example, that if you have no Components defined for a project, the “Components” field will not be displayed for tickets in that project.

Unfuddle API Integration

As with all other aspects of your Unfuddle account, custom ticket fields can be modified via the Unfuddle API allowing for even more flexible integration with outside tools.

As always, thanks to everyone who has taken the time to share comments and feedback. We are excited to be working on a number of additional enhancements and additions for release in the near future.