http://unfuddle.com/community Unfuddle Community Forums www.unfuddle.com/community:3:208:8df7c2 http://www.unfuddle.com/community/forums/3/topics/208 On 31 Mar 2008 at 19:50, Joshua Frappier wrote: > It is important to point out that this information is NOT lost at all. > As with all changes to a ticket over time, you will find that the old > resolution description is persisting quite nicely in the ticket’s Audit Trail As cayuga pointed out above, the resolution description IS LOST, if one uses the “Close Ticket Simultaneously” feature, and subsequently re-opens the ticket. When you use “Close Ticket Simultaneously,” the “Ticket Resolved” entry is NOT added to the Audit Trail. I just lost a pretty detailed resolution description because of this. Thanks in advance for fixing this. Brian Sun, 26 Dec 2010 01:16:09 UTC Brian www.unfuddle.com/community:3:208:699 http://www.unfuddle.com/community/forums/3/topics/208 Josh, Thanks very much for clearing this up. My coworker has verified that this works properly. Thanks again, Sam Tue, 01 Apr 2008 14:41:42 UTC samreid www.unfuddle.com/community:3:208:697 http://www.unfuddle.com/community/forums/3/topics/208 Bug report from a coworker of mine: When you resolve a ticket, there is a "Description of Resolution" text area where you can enter a description of the resolution. Beware about putting anything important in this text area. If you ever reopen a ticket, then whatever you typed into this text area is BLOWN AWAY, gone, unretrievable. So if you typed a nice little description of your solution (like I did), kiss it goodbye. My workaround for all future tickets will be to describe my resolution in a Comment, and then put something like "see comment 3" in the "Description of Resolution" box. Tue, 01 Apr 2008 00:47:41 UTC samreid www.unfuddle.com/community:3:208:1452 http://www.unfuddle.com/community/forums/3/topics/208 This works correctly for us -- the description of resolution appears in the audit trail, however when we resolve a ticket and check the box for "Close Ticket Simultaneously", the description of resolution is lost. Tue, 27 Jan 2009 19:30:35 UTC cayuga www.unfuddle.com/community:3:208:698 http://www.unfuddle.com/community/forums/3/topics/208 Sam, Wow, that post certainly sounds alarming -- however, it is inaccurate. It is important to point out that *this information is NOT lost at all*. As with all changes to a ticket over time, you will find that the old resolution description is persisting quite nicely in the ticket's Audit Trail, available if you scroll down to the bottom of the ticket page. You can, of course, still use comments for the description if you please, but it is _not_ necessary. Tue, 01 Apr 2008 02:50:49 UTC Joshua Frappier